Jute Serenity

Please note your item has been quality checked by our team. In the unlikely event that you find your purchase is damaged and wish to return, you can only return unopened items in the original packaging within 7 days of your purchase with proof of purchase.

Upon receipt of the returned item, we will fully examine the product and will notify you via email within 3 working days, whether you are qualified for a return.

All refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by buyer.

Buyer is responsible for any loss or damage to the product during shipment for the return.

We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

We are here to help you if:

• You have queries about the use of the product you have purchased.
• You are not sure if you are getting the right product for your space.
• You have installation issues.

Feel free to email us at ripostecollection@gmail.com for help. We will respond to your query within 2 working days.